Lead Infrastructure Engineer

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

Job Introduction

** Hybrid/home working. The role includes out of hours on-call (1 in 4) and hardware maintenance tasks which may require site visits to the Folkestone offices. This role will suit candidates within commutable distance **  

Our people are everything to us and deliver exceptional experiences for our customers and colleagues, every day. Our engineers have a 'Why's it like that?' curiosity, they always think of others and work together to get things done. For us, and for you, ‘make do’ will never do. Come and do the best work of your life alongside fantastic colleagues. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.     

Right now, we are looking for an Infrastructure Team Lead to work in our Technology Operations Team. You will be responsible for leading a small team of technology engineers who support and maintain the IT infrastructure that supports the business. You will do this by delivering outstanding service and providing network ownership for challenges across the technology estate. 

In return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.    

This role will be best suited to a technical expert with a strong background in infrastructure design, project delivery and support. Ideally you will have held a team lead or acting team lead role. 

If this sounds like you, we would love to hear from you. Let us start a conversation and the next leg of your journey. 

Main Responsibilities

• As an Infrastructure Team Lead, you will be a technical escalation point who manages the day-to-day operations of a team within the infrastructure team. You will define, and drive adherence to, procedures and best practices for both the support service and the development of the infrastructure. 

• You will be our subject matter expert and demonstrate elevated expertise of infrastructure, at scale, across multiple environments, for example: Public cloud, private cloud, and on-premises 

• Owning the delivery and resolution of project actions, technical problems & incidents.  

• You will have to liaise with internal and external partners, including user groups, technical IT consultants and project managers. 

• Demonstrate an elevated level of technical expertise in Microsoft technologies and virtualisation. 

• Support the technology operations management team in developing and delivering innovative technology initiatives. 

The Ideal Candidate

Top Skills:  

• Active Directory Multi-Domain Management  

• ADFS / SSO – SAML 2.0 Authentication 

• Active Directory Integrated Certificate Services 

• VMware Stack Management 

• Azure Administration 

• Good understanding of cyber security  

Personal characteristics:  

• Natural leader 

• Constantly developing knowledge and abilities  

• Able to work methodically under pressure 

• Great communicator  

• Personally resilient 

• Strong customer service focus 

• Data driven approach to decision making 

Our values are: 

• Precision Pace - Always owning and making things happen 

• Empathy – Always aware of others 

• Curiosity – Always asking why 

• Collaboration – Always one team, the Saga team! 

About The Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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